Frequently Asked Questions
Our handy FAQs will answer any queries you may have, if you still have something on your mind then give us a call.
- Do you remove radiators for decorating?
Yes. We can remove radiators to be stored for re-fitting, or if you require new ones, we can remove them and send them off for recycling. A radiator removal or re-fit is £70 (inc vat) per radiator. For more than two radiators, it may be more cost effective if we provide you with an estimate based on the time required. If this is the case then please contact us.
Boiler and Gas Appliance Repairs
- Once parts are ordered, why do I have to wait for their arrival before I book a repair visit?
Although most parts arrive the next day, on occasion they may take longer. To avoid having to postpone or cancel appointments, we have found that it is best to wait until parts have been delivered and we have checked that they are correct.
- What is the warranty on parts and repairs?
The majority of parts that we supply come with a one year warranty from our suppliers. We’ll do our best to let you know if this is not the case. Our workmanship comes with a two year warranty.
- How long will I have to wait?
Our availability varies depending on the time of year and of course, the weather. Please call our office on 01704 834363 and we’ll be able to give you a better idea. We tend to be in high demand throughout the winter months and during cold snaps. The specifics of your gas appliance may also have a bearing on how long you have to wait as we have to match an engineer’s experience and qualifications to your appliance (for example: Warm Air Units require a specialist qualification).
- Can I supply my own parts?
No, not usually. It is our policy to use our ‘tried and tested’ parts suppliers. That way we ensure that parts are genuine, unused and arrive in good condition. We can be sure that any warranty will be honoured then too. In certain circumstances, such as if a manufacturer has provided you with replacement parts directly, we may vary from this policy, so please ask.
- My repair hasn’t worked. What happens next?
We use our knowledge and experience to diagnose the majority of faults correctly first time. On the rare occasion that this doesn’t quite happen, our engineer will investigate and explain the situation to you so that you are fully aware of the solutions and associated costs. That way you can make an informed decision on how to proceed. Whatever the reason, we promise that we always aim to provide you with an excellent service at a fair price.