We always endeavour to provide the best service and products for our customers.
However, on rare occasions, we recognise that there may be time where our customers
may not be completely satisfied.
To ensure that we are able to put things rights as soon as we can, please read our
complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure
everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact
us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 01704 834363, write to us at Tower Heating Ltd, 47 - 47A Liverpool
Road, Formby, Liverpool, L37 6BT, or email us at [email protected]. We aim to
respond within 2 working days of receiving your complaint and where possible, will provide
you with a date to remedy any issues raised.
As a Which? Trusted Trader we have a range of support services available to us and our
customers. One of these services is access to an independent Alternative Dispute
Resolution (ADR) service, which enables our customers to seek an impartial review of a
complaint in the unlikely event that we are unable to resolve it between ourselves.
This is a free service offered by Dispute Resolution Ombudsman, an approved
government scheme. Further information about the Ombudsman can be found at
disputeresolutionombudsman.org/whichtrustedtraders or by telephoning them on 0333 241
Our complaints policy